Placing an order

•To place an order you can do this by calling on tel..01828 633170 and have an order filled out manually or you can place an order on line by clicking the add to cart buttons next to the various items, this will give you a virtual shopping basket which you can add goods to or remove goods from. If an item is sold out then the add to cart buttons will have been deleated until the goods are available again, if the goods are out of stock you will have the option to buy them but you will have to wait until they are back in stock, you will also have the option to buy pre-order goods, please accept that sometimes pre-order dates are moved back by the manufactures and this is out of our control, we will always keep the site updated with the latest information.

•Once your order is together please read through our terms and conditions certificate and tick the box to continue, you will then move on to the checkout page where you will be asked to enter your payment details and delivery address, this is a secure checkout and none of your financial information can be shared, please make sure that you select the correct shipping option either mainland UK or EU Standard shipping, if you select an incorect shipping option we may ask you to pay the balance before shipping your goods, finally you will be directed back to the index page and your order will be compleate.

Payment – Terms & Conditions

• All items must be paid for in full before anything is dispatched.
• Items paid for by cheque will not be dispatched until the cheque is cleared (this can take typically 5 working days).
• On pre orders and items ordered specially. You will be expected to put down a minimum of a ten per-cent deposit and the remainder of the balance will have to be paid upon arrival of the goods in to stock. If no payment is made within a ten day period the deposit is forfeited. If a pre-ordered item is cancelled after the order has been placed then the minimum ten percent deposit is forfeited.
• Payments can be made in the following ways however paypal is the preferred means, all payments made with paypal will be for the full asking price including pre-order items.
• Paypal.

• Cash upon collection.
• Cheque.
• Postal order.
• Bank transfer.

A Note On Pre-Orders

Estimated Arrival dates are supplied by the manufacturers and are subject to change (and usually do!). We will attempt to keep the website as up to date as possible, and will change the estimated release dates, as soon as we receive confirmation from our suppliers of any change. As soon as a product is in stock, all references to pre-order's will be removed from the product page.

Postage – Terms & Conditions
• All postal prices are in Great British Pounds and are for postage within Mainland U.K.
• Postage prices are based on the weight of the goods ordered, this allows us to provide extra packaging on more expensive items and covers us for the cost of posting multiple items.
• Postage is available for overseas (E.U) and Worldwide but prices will vary due to weight and dimensions. Price is on application.
• Postage will be recorded and tracked within the U.K.
• If contacted discount for postage of multiple items can be discussed
• Larger items may be dispatched by courier service, in which case a telephone number will be required from the purchaser
• All items that we dispatch are insured to the value of the item.
• Items are available for buyer pick-up at a time and date arranged between buyer and seller (Jedi Collectables).

Returns Policy/Faulty goods
•All of our products from a single figure, vehicle or lightsaber are sent by recorded mail or courier they are all tracked and Insured.

• If you do not receive your goods within a reasonable time frame then contact us immediately as we can check on their progress and find out the cause of any delay.

• If your goods arrive to you damaged, broken or faulty then you must contact us immediately so that we can arrange to have them collected from you and or replaced, if you fail to contact us within 7 days of receipt then you are at fault and we may not replace or refund your item, you may also then be liable for any return shipping fees.

•Any items that have been damaged or broken in their transit to you will be replaced or a credit will be arranged.

•Any items damaged afterthey have been delivered to you and are in your care will not be covered. We check that our goods are complete and in good order before we ship them, we advise that you check your goods upon receipt as we cannot usually refund or replace any items once 7 days have passed in your care.

•In the case of an item been replaced but areplacement not been available, we will arrange either store credit or a refund, we will always try to work with you and reach an amicable outcome but please take in to account that we only have a certain time limit to put claims in with our suppliers and shipping company's, we are a small firm and cannot afford to be out of pocket ourselves.

Right to Cancellation
• You can cancel your contract at any time up to 7 working
days after the day of delivery. To do this, please e-mail
us or write to us.

•You do not have to give any reason for cancellation.
However, a brief explanation will help us to improve the
service we offer to customers in the future.

•If you cancel, you must return the goods to us at your
own expense. 1 You must ensure that the goods are
packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will
charge you the direct cost of collection. If you fail to take
reasonable care of the goods before they are returned to us,
and this results in damage or deterioration, we will charge
you for the reduction in value.
This cancellation policy does not affect your legal rights
— for example, if goods are faulty or misdescribed.

 

Contact Details
E-mail- sales@jedicollectables.co.uk
Phone - (UK) 01828 633170
Postal – Jedi Collectables
6 Glebe Crescent
Alyth
Perthshire
PH11 8DJ
United Kingdom click to return to home page